One platform to track tickets and find answers.
The eSupport eResearch Helpdesk is a ready to go, multichannel, eResearch orientated support helpdesk that your facility or service can plug into, brand as your own and provide immediate support to your users and researchers.
RUN YOUR SUPPORT HELPDESK HASSLE-Free
We've created an easy to use helpdesk that allows you to effortlessly manage every enquiry from the moment it arrives to the time it's solved. Features such as unified inboxes, assigning tickets, ticket statuses, as well as our user portal, make it easy to manage your user support desk and detail solve research problems faster.
BUILD YOUR SUPPORT HUB
Build a support hub for your facility or service where users can get easy answers via your knowledge base, forum and frequently asked questions. eSupport enables you to have this feature without knowing a single line of code.
By building a new home for your Help Docs, your users can support themselves before ever sending in a ticket.
MAKE IT YOUR OWN
Customer portals are completely customizable. Make it your own by adding your own branding and adapt colors to match your brand.
MEASURE WHAT MATTERS
Make your helpdesk work for you. Get valuable insights into what your users think about your support, how your team is performing, and where enquiries are coming from.
- Find out what your users really think with automated customer satisfaction.
- Discover who’s responding to queries the quickest and solving the most users queries.
looks great on any device
We live in the age of mobile devices, so it makes sense we designed our portals with this in mind. Your users will be able to get help on the go so their location or device won't hold them back from getting great support whenever they need it.